Return & Refund Policy

At Aretas Retails, we value your trust and strive to ensure that you are completely satisfied with your shopping experience. This Return & Refund Policy has been designed to clearly outline our procedures for handling returns, exchanges, and refunds. By making a purchase from us, you agree to the terms and conditions set forth in this policy.

These policies are applicable within India and are intended to provide transparency and protect the interests of both our customers and our business.

1. Return Request Period

  • If you wish to initiate a return, you must submit a complaint within 48 hours of receiving the product.
  • Any requests received after this 48-hour window may not be accepted.
  • The request must be made by contacting our Customer Support Team via email or phone.

2. Damaged Products

  • In the unfortunate event that you receive a damaged product, you must provide a clear unboxing video showing the damage.
  • This video acts as evidence for us to verify your claim and take the appropriate action.
  • Without this proof, we may not be able to approve your return or refund request.

3. Missing Items

  • If your order is missing one or more items, please share an unboxing video showing the remaining items you received.
  • This must be reported within 48 hours of delivery.
  • Upon verification, we will either send the missing item(s) or issue a refund for the same if replacement is not possible.

4. Wrong Product Received

  • If you have received a product different from what you ordered, please notify us within 48 hours of delivery.
  • You must provide a video proof from the time of unboxing to confirm the error.
  • We will arrange for the replacement and bear the return shipping costs in this case.

5. Exchange for Wrong Product Ordered by Customer

  • If you accidentally ordered the wrong product and wish to exchange it:
    • The cost of shipping for both returning the original item and sending the replacement item will be borne by you.
    • This applies because we operate as a wholesale platform, not a retail store.
  • Please contact our customer service team for instructions on how to proceed with the exchange.

6. Refund Eligibility

Refunds will only be issued under the following circumstances:

a. Damaged or Defective Products

  • If damage or defect is confirmed through the provided unboxing video, we will process your refund.

b. Missing Items

  • If we are unable to send the missing items from your order, we will issue a refund for the value of those items.

7. Condition of Returned Products

To qualify for a refund or exchange:

  • The product must be in its original condition — unused, unwashed, and undamaged.
  • All original packaging, including tags, labels, manuals, accessories, and boxes, must be included.
  • The item should be returned in the same secure packaging in which it was delivered.

8. Return Shipping

  • The cost of returning the product will be your responsibility unless the return is due to our error (such as a damaged or wrong item sent).
  • We recommend using a trackable shipping service to ensure the safe return of your product.
  • If return shipping is paid by us due to our error, we will provide you with the shipping label or arrange pickup.

9. Rejection / Denial of Parcel Policy

If you refuse to accept the parcel after it has been dispatched:

  • A shipping charge equal to 2 times the original shipping fee will be deducted from your refund (covering forward and reverse shipping).
  • A packing charge equal to 10% of the product value will also be deducted.
  • These deductions will be applied before issuing your refund.

10. Refund Process

  • Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed and credited to your original method of payment within 7 working days.
  • Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

11. Important Conditions for Return Approval

Your return request will only be approved if:

  1. The product was not damaged while in your possession.
  2. The product matches the one that was shipped to you.
  3. The product is in original condition with original packaging intact.
  4. You have provided a clear unboxing video as proof.
  5. The return request is made within 48 hours of delivery.

12. Refund for Change of Mind

We do not provide refunds for change of mind purchases. Returns and refunds are only applicable in cases of:

  • Damaged product
  • Defective product
  • Missing items
  • Wrong product received

13. Time Frame for Delivery and Returns

  • Orders generally take more than 7 days to be delivered after placing the order.
  • The return and refund period will be counted from the date of delivery (not the order date).

14. Product Not as Described

  • If you feel that the product received is not as shown on our website or does not meet your expectations:
    • You must notify our customer service within 24 hours of receiving the product.
    • The complaint will be reviewed, and an appropriate resolution will be provided, which may include a refund or replacement depending on the case.

15. Items Not Eligible for Return

For hygiene and safety reasons, certain products cannot be returned:

  • Items marked as “Non-Returnable” on the product page.
  • Products that have been used, washed, or altered.
  • Items returned without original packaging, tags, or accessories.

16. Documentation Required for Returns

When sending the product back, you must include:

  • Original purchase invoice.
  • Order confirmation details.
  • Original product packaging and accessories.

17. Contact Information

For any return or refund-related queries, you can reach us at:

Aretas Retails – Customer Care
📧 Email: [Your customer support email]
📞 Phone: [Your helpline number]
🕒 Support Hours: [Your working hours]

18. Final Decision

  • The final decision on whether a refund or replacement is approved will be at the sole discretion of Aretas Retails after reviewing the evidence provided.
  • Our goal is to ensure fairness to all customers while protecting the integrity of our business.

19. Policy Updates

Aretas Retails reserves the right to amend or update this Return & Refund Policy at any time without prior notice. The updated policy will be posted on our official website and will apply to all purchases made after the update.

By purchasing from Aretas Retails, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.